About Feous
Feous is a telehealth clinic offering at-home ketamine therapy for patients with treatment-resistant depression, severe anxiety, and PTSD. Their model combines psychiatric evaluation, at-home ketamine administration with remote monitoring, and integration therapy.
Ketamine therapy requires strict protocols: screening for contraindications, monitoring during sessions, integration support, and detailed documentation. Non-compliance isn't just bad practice — it's regulatory risk. Ready Practice ensures every step is followed, documented, and auditable.
The Problem: Compliance Requires Perfect Execution
At-home ketamine therapy has unique requirements that make manual workflows dangerous:
Intake screening is complex and mandatory
Cardiac history, blood pressure, medication interactions, mental health history, support person verification. Miss any step = liability.
Session monitoring requires synchronous check-ins
Patients need to check in during sessions. Staff had to manually call during every session — not scalable.
Protocol dropout at 45%
Patients started the 6-session program but didn't complete. Lost revenue and suboptimal outcomes.
The Solution: Guardrailed Care Journeys
Feous implemented Ready Practice to create structured, compliant care pathways:
Mandatory Intake Gates
Patients can't proceed until all screening is complete. Blood pressure verification, support person confirmation, medication review — every gate is enforced.
Automated Session Check-ins
During sessions, automated SMS check-ins confirm patient is with support person and feeling okay. Non-response triggers immediate staff escalation.
Protocol Sequencing
6-session programs with structured flow: session → integration check-in → next session scheduling → outcome assessment. Every step is automated and documented.
Audit-Ready Documentation
Every interaction, consent, check-in, and outcome assessment is timestamped and logged. Full audit trail for regulatory compliance.
The Results: Compliance + Completion
Within 4 months, Feous achieved industry-leading compliance and completion rates:
| Metric | Before | After | Impact |
|---|---|---|---|
| Intake compliance | ~85% | 100% | +18% |
| Protocol completion (6 sessions) | 55% | 78% | +42% |
| Compliance violations | 3 (year) | 0 | -100% |
| Staff time on monitoring | 4 hrs/day | 45 min/day | -81% |
Net impact: Zero compliance violations + 42% better completion
Guardrails protect patients and practice alike
"At-home ketamine is a regulatory minefield. One missed step and you're in trouble. Ready Practice gives us guardrails that make compliance automatic — patients can't proceed without proper screening, sessions are monitored without staff intervention, and everything is documented. We've never had a violation since implementing it."